Room to change your mind.

14 days to notify us

You may tell us that you wish to withdraw from the purchase, without giving a reason, within 14 days after the day you physically receive the goods, subject to statutory exceptions.

How to request a return

Email pedidos@dontbecringe.pt with your order number, name and the items you want to return. We will send return instructions. Do not send items to an address that has not been confirmed by us.

Return deadline

After notifying us of withdrawal, return the goods without undue delay and within the statutory 14-day period.

Return costs

For a change-of-mind return, direct return shipping costs are paid by the customer where permitted by law and where this was disclosed before purchase.

For an incorrect, damaged or non-conforming item, contact us first; mandatory legal remedies remain unaffected and costs legally attributable to us will be covered by dontbecringe.

Condition of the item

You may handle the item only as necessary to establish its nature, characteristics and fit, as you would in a shop.

Refund

Refunds are made to the original payment method unless expressly agreed otherwise and may be withheld until the goods, or proof of return shipment, are received where the law allows.

Simple withdrawal notice

To: dontbecringe — pedidos@dontbecringe.pt

“I hereby give notice that I wish to withdraw from order [ORDER NUMBER], received on [DATE]. Name: [NAME].”